MONEY BACK GUARANTEE
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
We also offer an industry-leading 30-day money back guarantee on all unused products. If you’re not completely happy with your purchase, simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging – we’ll refund you the total cost of the item.
Please note: *Customers will be responsible for paying return shipping costs.
OUR RETURNS PROCESS
1 Let us know you would like to return the product by emailing us.
2 We will email you back with a request for information.
3 Simply follow the instructions in the email we send you.
OUR RETURNS PROCESS IN DETAIL
Our returns process is straightforward and quick. If you would like to return an item then you simply have to follow our 3-step process:
1 Send an email to firstname.lastname@example.org and tell us what you ordered and why you would like to return it. Remember to include the name and email address of the person who made the order. Please also include the order number if possible.
2 Our Customer Services team will get back you within 24 hours, and will let you know the next steps to follow in order to return your item. Make sure you keep an eye on your emails! We also recommend monitoring your junk/spam mail folder in case our replies get caught in there.
3 Once you have heard back from us, simply follow the instructions that we provide in the email. Please wait until you’ve heard from us before you send any products back. This will help to ensure that things go as smoothly as possible.